TERMS & CONDITIONS
Please ensure you have read and agree to all terms and conditions before booking your party.
All Pamper Party attendees must have a consent form completed and signed by their parent or guardian using the online link, prior to their treatment be commenced. If there is a case where a party guest does not have a consent form completed and signed by their parent or guardian, our therapists will not be able to pamper them during the party or undertake any services provided.
When booking a party with us, a maximum of 2 adult's are required to be present during the duration of the party. Whilst the party host and therapist will endeavour to keep all children safe during a party at all times by having strict safety protocols in place.
Pamper Palace is not responsible or liable for any injury or incident that may occur during a party.
This is agreed to when signing the waiver.
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Please check your child's hair for headlice the evening before the event date. If headlice are present the staff hold the right to refuse to work on their hair. The staff are only able to work on dry, clean hair. Therefore; they are unable to work on wet hair or hair that contains any oil based hair products.
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When it comes to the information obtained from the waivers, the therapist holds the right to refuse a treatment if they feel it may hinder the guest in any way or put them at risk. This client information is private and confidential and will not be passed to any third parties.
It is extremely important that the therapists are notified of any allergies or sensitivity on the consultation form to ensure there is no risk of harm to a child. Some examples of these may be seafood, nuts, lactose, shellfish.
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Bookings are not confirmed and time slots remain available until a deposit is received. All deposits are non-refundable from the time they are received. In the unlikely event that the birthday child is unable to attend the booking the deposit is transferable to an alternative date, subject to availability. Party bookings are only transferable on one occasion and will require a minimum of 72 hours notice, if after this you cancel again or do not show up the deposit will be forfeited and you will be required to pay 50% of the remaining balance.
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The amount of guests attending, allergies or dietary requirements(if applicable) must be confirmed at a minimum of 1 week prior to the event date. Any non-attendees on the day must still be paid for. If we do not get a reply, we will assume and you will be charged at 10 attendees with no dietary requirements or allergies. Any additional attendees that arrive after the amount has been confirmed will be charged at +150%
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Due to our fixed party schedule and time slots, a pamper party will commence at the confirmed time. If guests have not arrived they may miss out on activities that have already been planned or completed.
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Please read all product ingredients and dietary information found on the link below:-
www.pamperpalace.co.uk/